( WARRANTY & RETURNS )
Warranty & Returns Policy
THIS POLICY APPLIES TO PERSONAL-USE PURCHASES MADE VIA PAPRIKA 53 LIMITED OR ITS AUTHORIZED DEALERS GLOBALLY. IT APPLIES TO ALL PAPRIKA 53 LIMITED’S ELECTRIC ASSIST GRAVEL BICYCLES AND PAPRIKA 53 PROPRIETARY COMPONENTS, AS DEFINED IN THE OFFICIAL PRODUCT SPECIFICATION SHEET.
WARRANTY COVERAGE, TERMS, AND SERVICE PROCEDURES MAY VARY BY COUNTRY OR REGION DUE TO LOCAL REGULATIONS. IT EXISTS IN ADDITION TO ANY CONSUMER RIGHTS YOU MAY HAVE UNDER LOCAL LAW.
[ Overview ]
- 2-YEAR STANDARD WARRANTY: COVERS ALL PAPRIKA 53 PROPRIETARY COMPONENTS (E.G., FRAME, HANDLEBAR, WHEELSET – SEE SPECIFICATION SHEET) FOR ALL OWNERS, INCLUDING SECONDHAND BUYERS WITH VALID DOCUMENTATION.
- 4-YEAR EXTENDED COVERAGE: EXTENDS WARRANTY ON ALL PAPRIKA 53 PROPRIETARY COMPONENTS FOR 4 ADDITIONAL YEARS FREE OF CHARGE. EXCLUSIVE TO THE ORIGINAL PURCHASER ONLY.
- APPLIES EXCLUSIVELY TO PERSONAL-USE, NON-COMMERCIAL RIDING. RENTAL, RACING, OR DELIVERY USAGE IS EXCLUDED.
[ What’s Covered ]
| COMPONENT | COVERAGE |
| PAPRIKA 53 PROPRIETARY COMPONENTS | 2-YEAR WARRANTY (TRANSFERABLE) + 4-YEAR EXTENDED COVERAGE (ORIGINAL PURCHASER ONLY) |
| ELECTRIC ASSIST SYSTEM | 2-YEAR WARRANTY UNDER SZ DJI TECHNOLOGY CO., LTD.’S OFFICIAL SERVICE POLICY |
| THIRD-PARTY COMPONENTS | NOT COVERED BY PAPRIKA 53 LIMITED – REFER TO ORIGINAL MANUFACTURER WARRANTIES |
PAINT AND DECALS ARE COVERED ONLY FOR VISIBLE DELIVERY-TIME DEFECTS (E.G., BUBBLING, DISCOLORATION, PEELING PRESENT UPON UNBOXING). COSMETIC DAMAGE POSTASSEMBLY IS EXCLUDED.
“PROPRIETARY COMPONENTS” REFERS ONLY TO PARTS MANUFACTURED OR EXCLUSIVELY COMMISSIONED BY PAPRIKA 53 LIMITED, AS LISTED IN THE OFFICIAL PRODUCT SPECIFICATION SHEET.
BATTERY COVERAGE (WITHIN THE ELECTRIC ASSIST SYSTEM): AS PER DJI POLICY, INCLUDES PROTECTION AGAINST CAPACITY DEGRADATION WITHIN 2 YEARS OR 500 FULL CHARGE CYCLES, WHICHEVER COMES FIRST. COVERAGE IS SUBJECT TO PROPER USE, CHARGING BEHAVIOR, AND INSPECTION.
“THIRD-PARTY COMPONENTS” REFERS TO PARTS NOT MANUFACTURED OR COMMISSIONED BY PAPRIKA 53 LIMITED, INCLUDING BUT NOT LIMITED TO DRIVETRAIN, BRAKING SYSTEMS, SADDLES, AND SHIFTERS, AS IDENTIFIED IN THE OFFICIAL PRODUCT SPECIFICATION SHEET.
[ What’s Not Covered ]
- NORMAL WEAR-AND-TEAR (E.G., TIRES, CHAINS, BRAKE PADS, BEARINGS)
- ACCIDENTS, COLLISIONS, DROPS, FIRE, WATER, THEFT, VANDALISM, OR NATURAL DISASTERS
- MISUSE, ABUSE, IMPROPER ASSEMBLY, POOR MAINTENANCE, OR IMPROPER STORAGE
- DAMAGE CAUSED BY RUST OR CORROSION
- USE OF NON-CERTIFIED OR INCOMPATIBLE ACCESSORIES, PARTS, OR CHARGERS
- BATTERY DAMAGE OR CAPACITY LOSS RESULTING FROM IMPROPER OR OVERCHARGING, IMPROPER STORAGE (INCLUDING OVER-DISCHARGE DURING PERIODS OF INACTIVITY), WATER EXPOSURE, OR UNAUTHORIZED FIRMWARE TAMPERING
- DAMAGE RESULTING FROM ELECTRICAL MODIFICATIONS OR USE OF NON-APPROVED BATTERIES OR CHARGERS
- ANY MODIFICATION TO THE FIRMWARE, INCLUDING TOP SPEED UNLOCKING OR REGION OVERRIDES
- TAMPERING WITH SERIAL NUMBERS, FACTORY LABELS, OR EMBEDDED IDENTIFICATION
- COMMERCIAL, RENTAL, RACE, OR DELIVERY CONTEXTS
- DAMAGE, INJURY, OR LEGAL CONSEQUENCES RESULTING FROM FAILURE TO COMPLY WITH TRAFFIC LAWS, HELMET REQUIREMENTS, OR LOCAL REGULATIONS GOVERNING E-BIKE USAGE
- INJURY TO THE RIDER OR OTHERS RESULTING FROM USE OF THE PRODUCT, INCLUDING IN CASES OF IMPROPER HANDLING, HIGH-SPEED OPERATION, RECKLESS RIDING, OR FAILURE TO FOLLOW SAFETY INSTRUCTIONS
[ Warranty Period & Proof ]
START OF COVERAGE
COVERAGE BEGINS ON THE DATE OF DELIVERY TO THE ORIGINAL PURCHASER.
WHAT CONSTITUTES AS PROOF
- ORIGINAL SALES RECEIPT OR INVOICE
- PROOF OF DELIVERY (E.G., TRACKING, HANDOFF CONFIRMATION)
- FOR SECONDHAND BUYERS: RESALE DOCUMENTATION (E.G., A BILL OF SALE, DATED PROOF OF TRANSFER, DEALER INVOICE, OR WRITTEN AGREEMENT BETWEEN THE ORIGINAL AND NEW OWNER THAT REASONABLY ESTABLISHES A CHANGE OF OWNERSHIP) AND, IF AVAILABLE, THE ORIGINAL PROOF OF PURCHASE
- VISIBLE PRODUCT SERIAL NUMBER
IF PROOF IS MISSING
IF VALID PROOF OF PURCHASE OR DELIVERY CANNOT BE PROVIDED, PAPRIKA 53 LIMITED RESERVES THE RIGHT TO DETERMINE WARRANTY ELIGIBILITY USING PRODUCTION DATA, SERIAL NUMBER TRACKING, OR PRODUCT REGISTRATION TIMESTAMP. IN SUCH CASES, WARRANTY PERIODS MAY BE ADJUSTED ACCORDINGLY.
DOCUMENTATION REQUIRED
TO VALIDATE YOUR CLAIM YOU WILL NEED TO PROVIDE:
[ Shipping Damage Policy ]
TO QUALIFY FOR SHIPPING-RELATED CLAIMS:
- INSPECT YOUR BIKE IMMEDIATELY UPON DELIVERY, BEFORE RIDING OR ASSEMBLING
- TAKE HIGH-RESOLUTION PHOTOS OF ANY DAMAGE OR PACKAGING DEFECTS
- SUBMIT YOUR REPORT WITHIN 7 CALENDAR DAYS OF DELIVERY VIA WWW.PAPRIKA53.COM OR THROUGH YOUR ORIGINAL DEALER
IF CONFIRMED, PAPRIKA 53 LIMITED WILL ARRANGE FOR REPAIR OR REPLACEMENT AT NO COST TO YOU.
[ How To Make A Claim ]
CLAIMS MAY BE SUBMITTED:
- ONLINE VIA WWW.PAPRIKA53.COM , OR
- THROUGH YOUR ORIGINAL AUTHORIZED DEALER
CLAIMS MUST INCLUDE:
- PROOF OF PURCHASE AND WHERE APPLICABLE PROOF OF DELIVERY
- PHOTOS OR VIDEOS OF THE ISSUE
- VISIBLE PRODUCT SERIAL NUMBER
PAPRIKA 53 LIMITED WILL DETERMINE WHETHER A REPAIR, REPLACEMENT, OR FUNCTIONALLY EQUIVALENT SUBSTITUTE IS APPROPRIATE.
[ Service Terms & Replacements ]
- IF THE ORIGINAL PART, COLOR, OR FINISH IS UNAVAILABLE, PAPRIKA 53 LIMITED MAY
- OFFER A FUNCTIONALLY EQUIVALENT ALTERNATIVE
- REPLACEMENT COMPONENTS CARRY THE REMAINING TERM OF THE ORIGINAL WARRANTY
- REPAIRS MAY RESULT IN LOSS OF SYSTEM-STORED DATA. RIDERS ARE RESPONSIBLE FOR BACKING UP THEIR DATA PRIOR TO SUBMITTING BIKES FOR SERVICE
- DO NOT RETURN BATTERIES THAT ARE VISIBLY SWOLLEN, LEAKING, OR PUNCTURED. THESE WILL BE DISPOSED OF UPON ARRIVAL AND WILL NOT BE REFUNDED OR RETURNED
- CUSTOM-PAINTED OR LIMITED-EDITION FINISHES MAY BE ELIGIBLE FOR REPAIR BY PAPRIKA 53 LIMITED, SUBJECT TO INSPECTION. IF REPAIR IS APPROVED, A SERVICE FEE WILL BE QUOTED IN WRITING AND MUST BE CONFIRMED BY THE CUSTOMER BEFORE ANY WORK BEGINS.
[ Returns ]
YOU MAY RETURN AN UNUSED, UNRIDDEN BIKE IN ITS ORIGINAL PACKAGING WITHIN 30 CALENDAR DAYS OF DELIVERY.
CONDITIONS:
- BIKES MUST BE IN ORIGINAL CONDITION AND UNASSEMBLED. BIKES THAT HAVE BEEN ASSEMBLED, RIDDEN, OR MODIFIED IN ANY WAY ARE NOT ELIGIBLE FOR RETURN UNLESS EXPLICITLY AUTHORIZED IN WRITING BY PAPRIKA 53 LIMITED.
- BUYER IS RESPONSIBLE FOR RETURN SHIPPING FEES
- A RESTOCKING FEE OF UP TO 10% MAY APPLY IF CONDITION CANNOT BE CONFIRMED
- CUSTOM-PAINTED BIKES ARE FINAL SALE AND ARE NOT ELIGIBLE FOR RETURNS
[ Transferability ]
- THE 2-YEAR STANDARD WARRANTY IS TRANSFERABLE TO A SECOND OWNER, PROVIDED THE PRODUCT’S SERIAL NUMBER IS INTACT AND THE NEW OWNER CAN PROVIDE VALID RESALE DOCUMENTATION. SECONDHAND OWNERS ARE ONLY COVERED FOR THE REMAINDER OF THE ORIGINAL 2-YEAR STANDARD WARRANTY.
- THE 4-YEAR EXTENDED COVERAGE IS NON-TRANSFERABLE AND APPLIES ONLY TO THE ORIGINAL PURCHASER.
RESALE DOCUMENTATION MAY INCLUDE A BILL OF SALE, DATED PROOF OF TRANSFER, DEALER INVOICE, OR WRITTEN AGREEMENT BETWEEN THE ORIGINAL AND NEW OWNER THAT REASONABLY ESTABLISHES A CHANGE OF OWNERSHIP. PAPRIKA 53 LIMITED RESERVES THE RIGHT TO DENY ANY CLAIM WHERE:
- THE CHAIN OF OWNERSHIP CANNOT BE REASONABLY VERIFIED, OR
- THE PRODUCT’S SERIAL NUMBER HAS BEEN REMOVED, TAMPERED WITH, OR DAMAGED IN A WAY THAT AFFECTS TRACEABILITY.
[ Electric Drive System – DJI Policy ]
PAPRIKA 53 ELECTRIC ASSIST SYSTEMS (INCLUDING DRIVE UNIT, BATTERY, AND CONTROL DISPLAY) ARE SUPPLIED BY SZ DJI TECHNOLOGY CO., LTD.
- ALL WARRANTIES FOLLOW DJI’S OFFICIAL SERVICE POLICY
- PAPRIKA 53 LIMITED WILL ASSIST IN DOCUMENTATION AND SUBMISSIONS BUT CANNOT OVERRIDE DJI’S DECISIONS
ANY TAMPERING WITH THE DRIVE SYSTEM—INCLUDING BUT NOT LIMITED TO FIRMWARE MODIFICATION, UNLOCKING, OR THIRD-PARTY DIAGNOSTIC TOOLS—IMMEDIATELY VOIDS COVERAGE FROM BOTH DJI AND PAPRIKA 53 LIMITED.
[ Limitation Of Liability ]
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:
PAPRIKA 53 LIMITED SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOST PROFITS, LOST TIME, PERSONAL INJURY, OR REPUTATIONAL HARM.
RIDERS ARE SOLELY RESPONSIBLE FOR COMPLYING WITH ALL LOCAL LAWS AND SAFETY REGULATIONS, INCLUDING HELMET USE, SPEED LIMITS, VEHICLE CLASSIFICATION RULES, AND ROAD ACCESS RESTRICTIONS. PAPRIKA 53 LIMITED DISCLAIMS ANY LIABILITY, INCLUDING INJURY, HARM, OR DEATH ARISING FROM NONCOMPLIANCE OR MISUSE OF ITS PRODUCTS.
IF LIABILITY IS ESTABLISHED UNDER APPLICABLE LAW, PAPRIKA 53 LIMITED’S TOTAL LIABILITY IS STRICTLY LIMITED TO THE ORIGINAL PURCHASE PRICE OF THE PRODUCT.
THIS LIMITATION APPLIES REGARDLESS OF LEGAL THEORY AND EVEN IF PAPRIKA 53 LIMITED WAS ADVISED OF THE POTENTIAL FOR SUCH DAMAGES.
THIS DOES NOT LIMIT OR EXCLUDE ANY RIGHTS THAT CANNOT BE WAIVED UNDER LOCAL CONSUMER PROTECTION LAW. LIMITED.
[ Use Of Personal Information ]
TO PROCESS WARRANTY CLAIMS, PAPRIKA 53 LIMITED MAY COLLECT AND USE YOUR PERSONAL INFORMATION, INCLUDING YOUR NAME, PHONE NUMBER, SHIPPING ADDRESS, AND EMAIL. THIS DATA MAY BE SHARED WITH SERVICE PARTNERS OR TRANSFERRED TO JURISDICTIONS WHERE WE OPERATE, SOLELY FOR PURPOSES RELATED TO THE WARRANTY.
BY SUBMITTING A CLAIM, YOU CONSENT TO THIS USE. FOR MORE DETAILS, SEE OUR PRIVACY POLICY, AVAILABLE UNDER GENERAL TERMS ON OUR WEBSITE.
[ Governing Law ]
THIS WARRANTY IS GOVERNED BY THE LAWS OF THE HONG KONG SPECIAL ADMINISTRATIVE REGION, WITHOUT REFERENCE TO CONFLICT OF LAWS PROVISIONS.
ANY DISPUTE ARISING FROM THIS WARRANTY SHALL BE SUBJECT TO THE EXCLUSIVE JURISDICTION OF THE COURTS OF HONG KONG.
ORDER
THIS BIKE
AUSTRALIA
U.K.
Our Partners
WE DON'T WORK WITH JUST ANYONE. GREAT BIKES NEED GREAT PEOPLE.THESE FOLKS AREN'T JUST DEALERS-THEY'RE REAL PARTNERS WHO BELIEVE IN WHAT WE'RE BUILDING.
TEST RIDES AVAILABLE AT ALL PARTNER STORES.
OVERRIDE
THE
LINES
SYDNEY
Sydney Electric Bikes
210 Harris St, Pyrmont 2009
Melbourne
Epic E-Bikes
10 Brock Industrial Dr, LILYDALE 3140
Adelaide
Chargd Electric Motion
Unit 8, 21-23 Naweena Rd Regency Park 5010
Queensland (South)
Hit Bikes
1/163 Mark Road East, Caloundra West
Queensland (North)
Trinity Cycle Works
40 Aplin Street, Cairns 4870
Alice Springs
Ultimate Ride Bicycle Center
Shop 2/30 Stuart Highway 0870
[]