( FAQS )
Ordering
01What’s The Process?
HEAD TO “ORDER THIS BIKE”. PICK YOUR SIZE, CHOOSE A FINISH—EITHER ONE OF OUR THREE SIGNATURE OPTIONS, OR GO “CUSTOM” IF YOU’VE GOT SOMETHING WILD IN MIND.
THEN CHOOSE “DEPOSIT ONLY” OR “FULL PAYMENT” AND CHECK OUT.
YOU’LL GET ONE CONFIRMATION EMAIL WITH YOUR ORDER NUMBER AND LINK TO REFUND, AND ANOTHER WITH A LINK TO PAY THE REST IF YOU ONLY PLACED A DEPOSIT.
THE DEPOSIT IS AUTOMATICALLY SUBTRACTED FROM YOUR FINAL BILL.
THEN CHOOSE “DEPOSIT ONLY” OR “FULL PAYMENT” AND CHECK OUT.
YOU’LL GET ONE CONFIRMATION EMAIL WITH YOUR ORDER NUMBER AND LINK TO REFUND, AND ANOTHER WITH A LINK TO PAY THE REST IF YOU ONLY PLACED A DEPOSIT.
THE DEPOSIT IS AUTOMATICALLY SUBTRACTED FROM YOUR FINAL BILL.
02Is My Deposit Refundable?
YES—FULLY REFUNDABLE BEFORE AUGUST 31, 2025, EVEN IF YOU’VE GONE FOR CUSTOM PAINT. WANT IT BACK? CLICK “REFUND DEPOSIT” IN THE CONFIRMATION EMAIL.
03Pay In Full Now, Or Later?
YOUR CALL. YOU CAN PAY IN FULL WHEN YOU RESERVE, OR USE THE LINK SENT VIA EMAIL ANYTIME BEFORE AUGUST 31, 2025.
CUSTOM PAINT? YOU’LL GET A SEPARATE LINK ONCE YOUR DESIGN ROUNDS ARE DONE AND THE ADDITIONAL COST OF CUSTOMIZATION IS CONFIRMED.
CUSTOM PAINT? YOU’LL GET A SEPARATE LINK ONCE YOUR DESIGN ROUNDS ARE DONE AND THE ADDITIONAL COST OF CUSTOMIZATION IS CONFIRMED.
04Refunds On Full Payment?
YOU CAN REQUEST A REFUND ANYTIME BETWEEN THE DAY YOU PAID UP UNTIL 30 DAYS OF RECEIVING THE BIKE. DO THIS THROUGH YOUR PAYMENT CONFIRMATION EMAIL.
BUT ONCE THE BIKE SHIPS, REFUNDS ARE PROCESSED AS RETURNS. RETURN SHIPPING’S ON YOU. BIKE NEEDS TO BE UNASSEMBLED AND UNRIDDEN. CHECK OUR WARRANTY & RETUNS FAQ SECTION FOR HOW TO RETURN.
BUT ONCE THE BIKE SHIPS, REFUNDS ARE PROCESSED AS RETURNS. RETURN SHIPPING’S ON YOU. BIKE NEEDS TO BE UNASSEMBLED AND UNRIDDEN. CHECK OUR WARRANTY & RETUNS FAQ SECTION FOR HOW TO RETURN.
05Missed Full Payment Deadline?
WE’LL HAVE TO CANCEL YOUR SPOT AND REALLOCATE YOUR BUILD SLOT. NO HARD FEELINGS—WE JUST DON’T BUILD EXTRAS.
06Can I Change My Order?
IF IT’S BEFORE AUGUST 31, YES. CONTACT US, OR YOUR AUTHORIZED DEALER DIRECTLY. AFTER THAT, WE’RE ALREADY LAYING UP FRAMES AND PREPPING PAINT. SO… PROBABLY NOT. BUT EMAIL US AND WE’LL SEE WHAT WE CAN DO.
07Can I Switch To Custom?
YES—LET US KNOW BEFORE AUGUST 31 AND WE’LL GET YOUR PAINT BRIEF STARTED. WE’LL ONLY INVOICE ONCE YOU’VE SIGNED OFF ON THE FINAL DIRECTION AND ADDITIONAL COST
08Are Reservations Transferrable?
YES, BEFORE AUGUST 31. JUST EMAIL US WITH YOUR DEPOSIT CONFIRMATION DETAILS AND THE EMAIL OF WHOMEVER YOU’RE TRANSFERRING IT TO. YOU’LL BE REFUNDED YOUR DEPOSIT, AND THEY’LL BE EMAILED A LINK TO SUBMIT A NEW DEPOSIT.
09Reserve More Than One?
YES—BUT EACH BIKE NEEDS ITS OWN DEPOSIT. GOT A GROUP ORDER? EMAIL US—WE’LL HELP MAKE IT EASY.
10Do I Get Updates?
YES. NOT EVERY FIVE MINUTES—BUT YOU’LL HEAR FROM US WHEN YOUR FRAME’S DONE, PAINT STARTS, ASSEMBLY KICKS OFF, AND WHEN IT SHIPS.
Warranty & Returns
01What’s Covered?
IF WE DESIGNED IT, AND IT FAILS UNDER NORMAL USE, WE’LL BACK IT.
- 2 YEARS: ALL PAPRIKA 53 PROPRIETARY COMPONENTS (E.G. FRAME, HANDLEBAR)
- 6 YEARS: SAME PARTS, BUT ONLY IF YOU’RE THE ORIGINAL OWNER
- DRIVE SYSTEM: COVERED FOR 2 YEARS UNDER DJI’S POLICY. WE ASSIST WITH CLAIMS.THEY DECIDE THE OUTCOME.
- THIRD-PARTY COMPONENTS (E.G. DRIVETRAIN, BRAKES): COVERED BY THEIR OWN BRANDS, NOT US.
02What’s Not Covered?
THIS IS NOT A FULL LIST, BUT HERE’S WHAT ALWAYS GETS REJECTED:
- NORMAL WEAR AND TEAR OF TIRES, CHAINS, PADS, BEARINGS, GRIPS ETC.
- CRASHES, RECKLESS RIDING, OR TERRAIN ABUSE
- FIRMWARE UNLOCKING, TOP-SPEED OVERRIDES, OR REGION HACKS
- OVERCHARGING, WATER EXPOSURE, OR BATTERY DAMAGE FROM IMPROPER STORAGE
- ASSEMBLING IT WRONG, THEN BLAMING THE BIKE
- RUST, CORROSION, OR TAMPERING WITH SERIAL NUMBERS
- INJURIES, LEGAL ISSUES, OR DAMAGE FROM IGNORING LOCAL LAWS
- BATTERIES THAT SHOW UP PUNCTURED, SWOLLEN, OR LEAKING (THEY’LL BE DISPOSED OF)
03Bike Arrives Damaged?
DON’T ASSEMBLE IT. DON’T RIDE IT. DO THIS:
- TAKE CLEAR PHOTOS OF ANY DAMAGE OR BOX FLAWS
- SUBMIT YOUR REPORT WITHIN 7 DAYS VIA PAPRIKA53.COM OR ONE OF OUR PARTNERS IF YOU BOUGHT FROM THEM
04Can I Return A Bike?
YES, WITH RULES.
- MUST BE WITHIN 30 CALENDAR DAYS OF DELIVERY
- MUST BE IN ORIGINAL CONDITION, UNASSEMBLED, UNUSED
- MUST INCLUDE ORIGINAL PACKAGING AND ALL ACCESSORIES
- PROOF OF PURCHASE AND DELIVERY MUST BE PROVIDED
- RIDERS COVER RETURN SHIPPING
- UP TO 10% RESTOCKING FEE IF CONDITION CAN’T BE CONFIRMED
- CUSTOM-PAINTED BIKES ARE FINAL SALE.
05Should I Keep The Box?
YES. IF ANYTHING NEEDS TO GO BACK, THIS IS THE ONLY SAFE WAY TO SHIP IT.WE’RE NOT RESPONSIBLE FOR DAMAGE IF THE BIKE ISN’T PACKED PROPERLY.
06How Do I Make A Claim
A CLAIM PORTAL IS COMING SOON AT PAPRIKA53.COM.
IF YOU PURCHASED THROUGH AN AUTHORIZED DEALER, START YOUR CLAIM WITH THEM.
YOU’LL NEED:
IF YOU PURCHASED THROUGH AN AUTHORIZED DEALER, START YOUR CLAIM WITH THEM.
YOU’LL NEED:
- PROOF OF PURCHASE AND DELIVERY
- PHOTOS OR VIDEO OF THE ISSUE
- THE SERIAL NUMBER
07Need A Part That’s Not Available?
WE’LL GIVE YOU SOMETHING THAT WORKS THE SAME—OR BETTER. IT’LL CARRY THE REMAINING WARRANTY WINDOW OF THE ORIGINAL. POSSIBLY A NEW FINISH.
08Who Handles Service?
FOR PAPRIKA OR DJI-RELATED ISSUES: EMAIL US AT CREW@PAPRIKA53.COM. WE’LL SEND PARTS DIRECTLY—YOU OR YOUR LOCAL E-BIKE SHOP CAN HANDLE INSTALLATION.
FOR THIRD-PARTY COMPONENTS: GO TO ANY GOOD LOCAL SHOP.
IF YOU BOUGHT THROUGH ONE OF OUR PARTNERS: THEY’LL HANDLE IT FOR YOU.
FOR THIRD-PARTY COMPONENTS: GO TO ANY GOOD LOCAL SHOP.
IF YOU BOUGHT THROUGH ONE OF OUR PARTNERS: THEY’LL HANDLE IT FOR YOU.
09Do You Collect Personal Data?
ONLY WHEN YOU SUBMIT A CLAIM—AND ONLY WHAT WE NEED TO PROCESS IT. THAT INCLUDES NAME, PHONE, EMAIL, SHIPPING ADDRESS. WE NEVER SELL DATA. FULL DETAILS UNDER TERMS.
10Coverage For Secondhand?
YES—FOR THE REMAINDER OF THE ORIGINAL STANDARD 2-YEAR WARRANTY, AS LONG AS:
- THE SERIAL NUMBER IS STILL INTACT
- YOU CAN PROVIDE RESALE DOCUMENTATION (LIKE A BILL OF SALE, DEALER INVOICE, OR SIGNED TRANSFER FORM)
Custom Paint
01What’s The Process?
SELECT “CUSTOM” WHEN PLACING YOUR DEPOSIT.
WE’LL EMAIL YOU WITHIN 48 HOURS TO COLLECT A FEW COLOR REFERENCES. YOU’LL RECEIVE 3 RENDERS AND A QUOTE BASED ON YOUR INPUT. ONE ROUND OF FEEDBACK (IF NEEDED). FURTHER REVISIONS MAY INCUR SMALL CHARGES SO TRY TO GIVE DETAILED FEEDBACK.
(IF YOUR REFERENCES ARE TOO VAGUE, WE’LL KEEP FOLLOWING UP UNTIL WE HAVE SOMETHING WE CAN ACTUALLY WORK WITH TO CREATE PRESENTABLE RENDERS.)
ONCE YOU SELECT A DESIGN, WE’LL EMAIL YOU A LINK TO PAY THE FINAL BALANCE (DEPOSIT DEDUCTED). DO THIS BEFORE AUGUST 31.
ONCE THE FRAMES ARE DONE AND PAYMENT’S BEEN RECEIVED, WE’LL PAINT. FINAL VIDEO FOR APPROVAL SENT BEFORE THE BIKE IS ASSEMBLED.
WE’LL EMAIL YOU WITHIN 48 HOURS TO COLLECT A FEW COLOR REFERENCES. YOU’LL RECEIVE 3 RENDERS AND A QUOTE BASED ON YOUR INPUT. ONE ROUND OF FEEDBACK (IF NEEDED). FURTHER REVISIONS MAY INCUR SMALL CHARGES SO TRY TO GIVE DETAILED FEEDBACK.
(IF YOUR REFERENCES ARE TOO VAGUE, WE’LL KEEP FOLLOWING UP UNTIL WE HAVE SOMETHING WE CAN ACTUALLY WORK WITH TO CREATE PRESENTABLE RENDERS.)
ONCE YOU SELECT A DESIGN, WE’LL EMAIL YOU A LINK TO PAY THE FINAL BALANCE (DEPOSIT DEDUCTED). DO THIS BEFORE AUGUST 31.
ONCE THE FRAMES ARE DONE AND PAYMENT’S BEEN RECEIVED, WE’LL PAINT. FINAL VIDEO FOR APPROVAL SENT BEFORE THE BIKE IS ASSEMBLED.
02What Can I Customize?
ONLY THE FRAME’S PAINT FINISH.
LOGOS, LETTERING, DECALS, AND THE TRIANGLE ABOVE THE DROPLINE DIP ISN’T CUSTOMIZABLE—BUT YOU CAN CHOOSE BETWEEN BLACK OR WHITE.
COMPONENTS (E.G. BAR TAPE, TIRES, SADDLE, ETC.) STAY FIXED
LOGOS, LETTERING, DECALS, AND THE TRIANGLE ABOVE THE DROPLINE DIP ISN’T CUSTOMIZABLE—BUT YOU CAN CHOOSE BETWEEN BLACK OR WHITE.
COMPONENTS (E.G. BAR TAPE, TIRES, SADDLE, ETC.) STAY FIXED
03Additional Cost?
- SIMPLE: SINGLE COLOR OR CLEAN TWO-TONE — TYPICALLY $400–$800
- COMPLEX: FADES, GRADIENTS, METALLICS, PEARLESCENTS — UP TO $5,000 (WE GET SOME WILD REQUESTS)
04How Do I Order?
THE RESERVATION FLOW AND DEPOSIT ARE THE SAME. DEPOSITS ARE FULLY REFUNDABLE BEFORE AUGUST 31.
THE ONLY DIFFERENCE: CUSTOM BIKES CAN’T BE PAID IN FULL UPFRONT, SINCE PAINT COSTS VARY.
ONCE YOUR DESIGN IS LOCKED, WE’LL EMAIL A LINK TO PAY THE FINAL BALANCE (DEPOSIT DEDUCTED). PAYMENT IS DUE BEFORE AUGUST 31. ONCE PAID, CUSTOM ORDERS ARE FINAL SALE AND NOT ELIGIBLE FOR REFUNDS OR RETURNS. WARRANTY STILL APPLIES.
THE ONLY DIFFERENCE: CUSTOM BIKES CAN’T BE PAID IN FULL UPFRONT, SINCE PAINT COSTS VARY.
ONCE YOUR DESIGN IS LOCKED, WE’LL EMAIL A LINK TO PAY THE FINAL BALANCE (DEPOSIT DEDUCTED). PAYMENT IS DUE BEFORE AUGUST 31. ONCE PAID, CUSTOM ORDERS ARE FINAL SALE AND NOT ELIGIBLE FOR REFUNDS OR RETURNS. WARRANTY STILL APPLIES.
05Will It Take Longer?
YES. SIMPLE FINISHES MAY ADD 2–3 WEEKS. COMPLEX DESIGNS CAN ADD UP TO 2-3 MONTHS. WE’LL GIVE YOU THE ESTIMATED TIMELINE TO DELIVERY ALONG WITH YOUR RENDERS.
06What’s A Good Reference?
THINK COLOR SWATCHES, HEX CODES, OR PRODUCT PHOTOS IN NATURAL LIGHT. AVOID ABSTRACT ART, AI-GENERATED IMAGES, HEAVILY FILTERED PHOTOS, OR FABRIC—THOSE DON’T TRANSLATE WELL TO REAL PAINT.
THE MORE CONCRETE, THE BETTER THE RESULT.
YOU CAN REQUEST A CERTAIN BRAND OF PAINT, BUT THAT MAY ADD TO THE COST. WE ALSO CAN’T GUARANTEE WE CAN SECURE IT.
THE MORE CONCRETE, THE BETTER THE RESULT.
YOU CAN REQUEST A CERTAIN BRAND OF PAINT, BUT THAT MAY ADD TO THE COST. WE ALSO CAN’T GUARANTEE WE CAN SECURE IT.
07Reference Another Brand?
WE CUSTOMIZE—WE DON'T COPY.
"IT SHOULD FEEL LIKE THIS GRADIENT" IS FINE. "THIS EXACT DESIGN ON THE 25 GT" ISN'T. WE'RE NOT INFRINGING ON ANOTHER BRAND'S IP.
"IT SHOULD FEEL LIKE THIS GRADIENT" IS FINE. "THIS EXACT DESIGN ON THE 25 GT" ISN'T. WE'RE NOT INFRINGING ON ANOTHER BRAND'S IP.
08Will I Be Updated?
YES. ONCE PAINTING IS DONE, YOU’LL RECEIVE A VIDEO OF THE RESULT. ONE ROUND OF FEEDBACK. AFTER THAT, ANY CHANGES MAY INCUR ADDITIONAL COSTS.
ONCE APPROVED, THE FRAME MOVES INTO ASSEMBLY AND CAN NO LONGER BE ALTERED.
ONCE APPROVED, THE FRAME MOVES INTO ASSEMBLY AND CAN NO LONGER BE ALTERED.
09Custom Paint Reparations?
WE DO THAT. DEPENDING ON THE DAMAGE, REPAINTING COSTS RANGE FROM 25–100% OF YOUR ORIGINAL PAINT FEE.
Miscellaneous
01What’s The Weight?
16.9KG. DRIVE SYSTEM ALONE WEIGHS 5.39 KILOS
02What’s The Carbon?
WE USE TORAY T700, MADE IN JAPAN. IT’S THE SAME CARBON FIBER TRUSTED IN ELITE AUTOMOTIVE AND MOTORSPORT APPLICATIONS, AND WORLD-CLASS FRAMESETS—KNOWN FOR ITS HIGH TENSILE STRENGTH, IMPACT RESISTANCE, AND VIBRATION DAMPING.
03Can I Test Ride The Bike?
FOR NOW, ONLY IF YOU’RE IN AUSTRALIA. GO TO ONE OF OUR PARTNER STORES TO SCHEDULE A RIDE.
04Can I Swap Components?
YES—PLENTY OF THEM.
HANDLEBAR, SADDLE, SEATPOST, STEM, FORK, SHIFTER/BRAKE LEVERS, TIRES—SWAP AWAY. THE ONLY THINGS FIXED ARE THE FRAME, DRIVE SYSTEM (INCLUDING CONTROL DISPLAY) AND WHEELSET.
HANDLEBAR, SADDLE, SEATPOST, STEM, FORK, SHIFTER/BRAKE LEVERS, TIRES—SWAP AWAY. THE ONLY THINGS FIXED ARE THE FRAME, DRIVE SYSTEM (INCLUDING CONTROL DISPLAY) AND WHEELSET.
05Is The Bike Assembled?
95% OF IT.
FOR SHIPPING, WE REMOVE THE FRONT WHEEL, PEDALS, AND HANDLEBAR. YOU’LL GET INSTRUCTIONS ON TO ASSEMBLE YOURSELF.
IF YOU’RE IN AUSTRALIA AND PREFER A FULLY ASSEMBLED PICKUP, JUST SELECT STORE PICKUP & ASSEMBLY AT CHECKOUT. (PLEASE CHECK OUR PARTNERS SECTION FIRST TO SEE IF THERE’S A STORE IN YOUR CITY.)
FOR SHIPPING, WE REMOVE THE FRONT WHEEL, PEDALS, AND HANDLEBAR. YOU’LL GET INSTRUCTIONS ON TO ASSEMBLE YOURSELF.
IF YOU’RE IN AUSTRALIA AND PREFER A FULLY ASSEMBLED PICKUP, JUST SELECT STORE PICKUP & ASSEMBLY AT CHECKOUT. (PLEASE CHECK OUR PARTNERS SECTION FIRST TO SEE IF THERE’S A STORE IN YOUR CITY.)
06What’s In The Box?
EVERYTHING YOU NEED. NOTHING YOU DON’T.
PAPRIKA 53 MODEL 25 GT (95% ASSEMBLED)
DJI AVINOX 168W CHARGER + POWER CABLE
ROAD SAFETY KIT
PAPRIKA 53 MODEL 25 GT (95% ASSEMBLED)
DJI AVINOX 168W CHARGER + POWER CABLE
ROAD SAFETY KIT
- FRONT AND REAR LIGHTS
- BELL
- WHEEL REFLECTORS (2 WHITE)
- BODY REFLECTORS (1 WHITE, 1 RED)
- TORQUE WRENCH
- SHOCK PUMP
- SIM CARD SCREWDRIVER
- PEDALS
- CHAIN PROTECTION STICKER
- LEG STRAPS (3)
- BIKE FLOOR STAND
- RIDER MANUAL
ACCESSORY KIT
ORDER
THIS BIKE
AUSTRALIA
U.K.
Our Partners
WE DON'T WORK WITH JUST ANYONE. GREAT BIKES NEED GREAT PEOPLE.THESE FOLKS AREN'T JUST DEALERS-THEY'RE REAL PARTNERS WHO BELIEVE IN WHAT WE'RE BUILDING.
TEST RIDES AVAILABLE AT ALL PARTNER STORES.
OVERRIDE
THE
LINES
SYDNEY
Sydney Electric Bikes
210 Harris St, Pyrmont 2009
Melbourne
Epic E-Bikes
10 Brock Industrial Dr, LILYDALE 3140
Adelaide
Chargd Electric Motion
Unit 8, 21-23 Naweena Rd Regency Park 5010
Queensland (South)
Hit Bikes
1/163 Mark Road East, Caloundra West
Queensland (North)
Trinity Cycle Works
40 Aplin Street, Cairns 4870
Alice Springs
Ultimate Ride Bicycle Center
Shop 2/30 Stuart Highway 0870
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